What is your Returns Policy?

If for any reason you are unhappy with your purchase you can return it to us within 14 days of receipt for a full refund or exchange as long as it is undamaged, unused and in its original packaging. The item can be exchanged for an alternative item. If additional fees apply, we will contact you for payment. If a partial or full refund is required, it will be issued back via the original method of payment. We are not able to refund any return postage charges.

Unless an item is faulty or not as described, we will not refund or offer an exchange on items that have been commissioned or made specifically to accommodate an individual’s request.

How do I return something?

Please let us know via email that you are returning an item and advise whether it will be for a refund or exchange. This way, if it is for an exchange we can check and allocate stock for you.

Parcels are returned at your own cost. We strongly recommend you obtain a tracking and signature delivery service as we’re only responsible for your parcel once it has been received into our store. Items lost in transit will not be treated as returned.

Our return address is:

Kathryn Park, Equestrian Art & Design, 3/1 Maritime Lane, Edinburgh EH6 6SU

Email: info@kathrynpark.co.uk

Goods Damaged In Transit

In the event of a product being damaged on receipt, please notify us immediately (or no later than 7 days) via email and if possible, include pictures of the issue and send it back to us for inspection. If this action is not carried out and reported within 7 days it will be deemed that the Buyer has accepted the Goods.

Under no circumstances must a product be used/hung when damaged, as you will be deemed to have accepted it in its damaged condition. Before a replacement product or refund can be issued, the product must be returned for our inspection.

All postage and packaging fees will be reimbursed for valid damage claims.